📈 Call Volume
Daily breakdown · stacked by resolution
KB Hit
Web Search
Escalation
🧠 Resolution Breakdown
How calls were resolved
❓ Top Unanswered Questions
Recurring questions Malia couldn't answer from the KB — prime candidates for knowledge base updates
📊 KB Health
Avg confidence score (indigo) and miss rate % (red)
Avg Confidence
Miss Rate %
👥 Top Companies
All companies by call volume
🌐 Language Split
English vs Spanish
✅ Staged Content Review